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Privacy Policy

Lulu + Belle Privacy and Data Protection

According to new GDPR regulations, which came into effect on May 25th 2018, we wish to set out to our valued customers how we keep your information protected and safe.

Email

All of those wishing to receive our newsletter, must Opt In and this is not done automatically if you are a customer. If you have Opted In you will receive a confirmation email to let you know that you have been added to our mailing list.

You can update your preferences or unsubscribe from our newsletter at any time by clicking on the unsubscribe link on the bottom on the email and you will then no longer receive our newsletter.

Your Data

When you make a purchase or attempt to make a purchase through our website, we collect the information that you input, including your name, billing address, shipping address, email address, and phone number.

We use the order information that we collect to fulfill any orders placed through the website including processing your payment, arranging shipping and providing invoices, shipping and order confirmations.

Our customer data is held securely, is password protected and is given the importance that it deserves.  As a small business, it is important to forge real relationships with our customers and you can be assured that we will never pass on or sell your information to other companies (aside from the 3rd parties involved in your order or use of this website, these companies are Paypal and Stripe, which are used for processing payments, Shopify, which powers our online store and MailChimp, which manages our newsletter; in the case that you have opted in and postal and courier services). These companies are GDPR compliant and may process information about you, please see their own privacy policies for more information).

Please note that your information may be transferred outside of Europe, including to Canada and the United States where some of these companies are based.

For processing online payments, we use Secure Socket Layer (SSL) encryption on our website and at the checkout. (You will see a padlock icon on your browser).This method ensures that all data passed between you and LuluandBelle.com is protected. We do not store or retain credit card details once the transaction is completed.   

Finally, we may also be required to share your personal information to comply with applicable laws and regulations, if and when needed.

Data Retention

Some of your information will be kept and used for book keeping purposes and complying with legal obligations and could be stored for the lengths of time that we're legally required to keep it for tax purposes.

Cookies

Small pieces of information known as cookies will be installed on your computer to collect statistical information including navigation paths, number of visits, returning customers and hits per page. The only personal information that a cookie can contain is information that you provide yourself. They cannot read data from your hard disk. We use these cookies to help us determine the usefulness of the information that we provide and to see how user-friendly our website is. LuluandBelle.com does not share the information that it gathers from cookies with anyone else. If you prefer not to receive cookies from our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse cookies by turning them off in your browser. Some functionality of the LuluandBelle.com website requires that cookies are enabled.

We also use Google Analytics to help us understand how our customers use the Site.

You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact

As a European resident, you have the right to access, correct, update, or delete your data under new GDPR regulations. If you need any further information about how we protect your information or if you would like to update your information, please email Sandra on info@luluandbelle.com, as she is tasked with ensuring customers are happy with how we handle your important information.