Frequently Asked Questions
1. Do you make custom pieces?
Yes, if you see something you like but would like a different length, gemstone or size for example, just get in touch. We regularly make custom pieces and love working with customers on their ideas.
2. Do you deliver abroad?
Yes, we deliver everywhere. We charge a flat shipping rate which covers everywhere outside of Ireland.
3. What is rolled gold, is it the same as gold plated ?
Rolled Gold or Gold Filled is an actual layer of pure gold pressure-bonded/rolled to the core metal. Rolled Gold is not to be confused with gold plating or Vermeil as Rolled Gold has 100% more pure gold than gold plating. Rolled Gold is a much more valuable material and is tarnish resistant. It does not flake off, rub off or change colours and if well cared for will last for many years.
4. I ordered the wrong length, what can I do ?
You can return the necklace to us and we will change the length for you. We charge €8 per item that we adjust and this includes the cost of shipping it back to you by standard post.
5. What if my item is damaged in the post?
We are very careful in our packaging of items at Lulu + Belle. However, in the unlikely event that your item arrives damaged in the post - we ask that you contact us immediately and describe the damage. You can then return the item to us in the original packaging and we will replace it for you.
8. Do you have a return policy?
Yes, in accordance with the Distance Seller Regulations all unpersonalised orders are returnable within 14 days of receipt for exchange or refund.
WE ARE OPEN
We want to re-assure you that our online business is operating as normal during this unprecedented time. We have put in place strict physical distancing in our workshop, while we make your jewellery. While the workshop is closed to visitors at this time, your orders are shipping as normal with An Post + our courier partners DPD. We wish you and your family the best of health + wellbeing at this challenging time.